Superheroyou has some great insights on writing better emails... Here are my top picks:
- Use action brackets in your subject lines [IMPORTANT]
- Reduce your recipients.
- Subject lines should summarise the content,
- Keep it short.
- Follow forwarding etiquette.
- Add action items.
- Create an email signature (WITH A PHONE NUMBER!)
Email can also be one of the biggest time wasters in most corporate days..
- Never use email to debate issues, sell or get consensus around idea.
- Use it only for information decimation and where you can reasonably expect the recipient to respond quickly (i.e. does 2pm or 4pm work best for you).
- Be clear about what you want the recipient to do.. "FYI:...", "Action Required:..." -
- Respond quickly: an email sent is not a email received, understood and taken onboard. It takes a few seconds to acknowledge "Got it", "Leave it with me" or "I will get back to you in a week".
- Use less words: be very crisp and specific about what you want. Show that you value the other persons time be making the message easy to read and action.
- Front page paper test: never send anything via email that you wouldn't be comfortable showing up on the front page of the paper
- Clean out your inbox: use what ever mechanism works for you, but emails left in your inbox should be things you need to action - a todo list. - Use the archive button religiously!