95
ALL CATEGORIES
3
Book Collection
1
Business
6
Interesting Finds
10
Learnings
11
Mumblings
3
Photography
15
Quotes
47
Thoughts
1
Workflow & Productivity
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Continuing on the Business Foundations Specialization on Coursera I have started to learn the basics on improving business processes. The basic overview on operations is how to increase productivity and deliver higher quality standards, most people see the focus on creating cost efficiencies but it also has a lot to do with the quality of service that is provided at every step of the customer experience. Key concepts include process analysis, bottlenecks, flows rates, and inventory levels, and more.

The Four Dimensions of Performance:

  • time / responsiveness
  • variety
  • quality
  • price / cost / efficiency
Cost:
  • Efficiency
  • Labour
  • Customers
Quality:
  • Product quality - how good?
    • customer service
  • Process quality - as good as promised?
Variety:
  • customer heterogeneity (the vast majority)
  • # items sold
  • % requests made happy
Time:
  • Responsiveness to demand
Efficient frontier: where all other players in the industry sit. (inside to the lower left)  

Learnings
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Part of Wharton's Business foundations specialisation Introduction to Marketing on Coursera is a perfect initiation for getting to the root of customer decision-making. Key topics include branding strategies, customer-centric marketing strategy, and new market entry. I have included my notes I took throughout the course not just for anyone to read but for my own reference to look back on in future, and to give me an opportunity now to review the course. Firstly a big thanks to Barbara E. Kahn, Peter Fader & David Bell from University of Pennsylvania who put together this course and offered it up to anyone on Coursera

Learnings